Code of Conduct

Code of Conduct

Members subscribe to the NRTO’s code(s) of conduct. Their conduct must stand the test of public criticism in all their doings, within the objectives of the branch association. The Code of Conduct acts as a calling card for the industry.

The General Principles of Proper Education, derived from the principles of good governance and “good corporate governance,” are applied. Members must conform to these principles and values, which include procedural elements (right of defense, impartiality) and substantive elements (principle of equality, fairness, transparency, propriety, and duty to state reasons).

Only education, education and training providers that meet the requirements of the code of conduct can become members of the NRTO. There are two types of codes of conduct: one for the consumer market and one for the business-to-business market.

The principles central to the codes of conduct are:

  • Care principle
  • Legal certainty principle
  • Reasonableness principle
  • Reliability principle
  • Knowability principle

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