The NRTO is the umbrella trade organization for private training and education agencies in the Netherlands. It plays an important role in putting private training on the agenda and is a discussion partner for politicians, ministries, educational parties, civil society organizations and the media.
The NRTO keeps its members informed of the latest developments in the industry, exchanging experiences to ensure optimal service.
Our Business Market Terms and Conditions (PDF).
Conditions from our industry organization NRTO:
Definition of complaint: A complaint is an expression of dissatisfaction with a proven service, person or product. We consider this as input for improvement.
Treatment of the complaint:
Article 1: Complaints can be filed at receptie@bogaerstalen.nl. Management acknowledges receipt of the complaint within 7 days. Complaints will be treated confidentially and archived (archive will be kept for 1 year).
Article 2: Management shall provide the complainant with all relevant information regarding the complaint.
Article 3: Within a maximum of 2 weeks after receipt of the complaint, the complainant will be given the opportunity to explain the complaint. A report will be made of this explanation and sent to the complainant.
Article 4: Within 3 weeks after the hearing, the management will make a decision on the complaint. This decision will be communicated to the complainant in writing and will include the findings, conclusions, responses and handling of the complaint.
If the complainant disagrees with the decision, he may apply to the Geschillencommissie Particulier Onderwijs, Bordewijklaan 46, PO Box 90600, 2509 LP The Hague, telephone: 070 – 3105310, www.degeschillencommissie.nl.
Complaints and evaluations are discussed and reflected upon annually. Occasional complaints are discussed directly and less formally than structural complaints.
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🎉 Black Friday Offer at Bogaers Taleninstituut! 🎉
This year we are celebrating Black Friday with unique discounts to strengthen your language skills. Take advantage of these exclusive promotions:
✅ 25% discount on all individual language courses when registering for 30 hours of Blended Learning.
✅ Free intake interview for all our courses, including a personalized recommendation report.
✅ Promotion: friends discount! Register with a colleague or friend and both receive an additional 10% discount on group training.
✨ Special bonus for businesses: Book a customized language course before Nov. 30 and receive a free Business Communication workshop in a regular language of your choice!
📅 Offer valid from Nov. 29 to Dec. 2.
Email: info@bogaerstalen.nl
Call code Black Friday!
